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Find answers, guides, and support for everything GTSE — from delivery info to buyer's guides and trade accounts.
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Frequently Asked Questions
What are your delivery times?
GTSE offers next-day delivery on orders placed before 3:15pm Monday to Friday. Standard delivery typically arrives within 2–3 working days. Free delivery is available on qualifying orders. Please note that some products have a longer lead time — this will be clearly indicated on the product page. Check our Delivery & Returns page for full details and current thresholds.
How do I set up a trade account?
Setting up a trade account with GTSE is straightforward. Simply complete our Trade Enquiries form or fill in the Trade Credit Account Form and our team will be in touch. Trade accounts can unlock benefits including credit terms, volume pricing, and a dedicated account manager.
Do you offer credit accounts?
Yes — GTSE offers trade credit accounts for eligible businesses. You can apply by completing the Trade Credit Account Form on our website. Once approved, credit accounts allow you to purchase now and pay later on agreed terms. Contact our team at sales@gtse.co.uk if you have any questions about eligibility.
How do I contact GTSE?
You can reach the GTSE team by phone on 01246 386 126, by email at sales@gtse.co.uk, or via the live chat on our website. Our team is available Monday to Friday and typically responds to enquiries within 1 working day.